FREQUENTLY ASKED QUESTIONS:
  • Where can you ship to?

    We currently ship within the United States only.  Customers living in Alaska or Hawaii may order our products but require additional shipping costs.

  • How long does it take to receive the order?

    We typically ship our orders within 24 to 48 hours.  During the months of January and February which is our busiest time, orders usually ship within 7 days.  After that FedEx takes over and depending on where you live it will take 1 to 5 days for delivery.  If you need expedited shipping then contact us directly for a quote.

  • How do I buy this product

    Just select what items you want in your shopping cart, fill out order informtaion and pay!

  • What is your shipping method?

    We use FedEx for packages that weigh over 3 pounds or that are pre-assembled. Lighter packages typically ship by USPS priority mail.

  • Will I be able to track my order?

    Yes.  When your order ships, you will receive a tracking number and you can then track the progress of the shipment using the FedEx or USPS website.

  • What forms of payment do you accept?

    We process all payments through PayPal, if you have a PayPal account you can pay via that or it accepts all major credit cards, Visa, MasterCard, American Express and Discover Card.

  • I am in the Military. Can you ship to APO?

    Yes! Please contact us for details.

  • I want the plaque that's on your home page with the yellow striping but can't find it.

    The plaque that is on our home page is a finished Oak Plaque that has had the Arrow of Light painted yellow. Currently we do not offer a painted plaque as one of our products, but all of our oak plaques come with detailed instructions of how to finish and paint the plaque.